CUSTOM WORK
Milena Silvano is a label and an artisanal studio.
Throughout the year we work on different projects and our calendar is split between design, production and artisanal work.
We open our calendar for custom work when we have capacity, and when we do, this is notified by email to our newsletter subscribers.


PRE-ORDERS CALENDAR
On top of supplying pieces to our stockists, we open pre-orders for our signature styles in our webshop several times per year. When we do, this is notified by email to our newsletter subscribers.


WAITING LIST
We don’t hold waiting lists per se, our newsletter is the best way to keep informed of pre-order calendars and shop updates.


PAYMENTS
*Do you accept payments in instalments?
We currently do not accept payments in instalments, but you can choose to pay for your order upfront or pay a deposit and then balance before delivery.
Paying the full sum upfront doesn’t guarantee and earlier production slot but it might make delivery speedier as we won’t need to invoice you to collect a second payment once your piece is ready.

*I have paid a deposit for a jacket, when will the balance be due?
Balance is due when your piece is ready. We will email you requesting payment before shipment.

*I have paid a deposit for a jacket, I have changed my mind and would like to cancel the order, is it possible?
Deposits are non-refundable, they confirm your commitment and are used to purchase materials and get the process in motion. In some cases, if contacted within 24 hrs of placing your order, we might be able to allocate your deposit to another style if for instance you would like a different style but in the same material as your original order.

*I have paid for a piece and now I am being charged Duties by the courier, is this normal?
Duties are charged by the country of import and are beyond our control.


DELIVERY DATE
Delivery date for your piece is always specified in the product description of the style ordered.
We kindly ask you to first read the product description of the style you intend to order before paying for a deposit.  


OTHER
When will your dresses / hats / OM t-shirts etc be available to buy?
We generally announce via social media and/or newsletter when we have new pieces available for sale, so please do subscribe to our mailing list to be notified.


WHOLESALE
I have a store and I am interested in carrying Milena Silvano, do you accept new stockists?
We are a small artisanal enterprise dedicated to thoughtful, long-lasting clothing and partnerships. Our wholesale calendar doesn’t follow ordinary fashion cycles and for this reason our stockist list is thoughtfully considered.
If you think you’d be a good fit for our label, please send us an email: studio@milenasilvano.com and we will be in touch when we have a collection to share.

Please include:

-shop name

-shop location

-website

-why you are interested in working with Milena Silvano.




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